Author Topic: Anycubic 4Max Pro  (Read 1325 times)

Offline Kim

  • Global Moderator
  • Full Member
  • *****
  • Posts: 3644
  • Portland, Oregon, USA
Re: Anycubic 4Max Pro
« Reply #15 on: August 04, 2019, 06:00:30 PM »
I feel for you Achim!  That's a lot of money to have spent and have nothing!  Hopefully, in a few more days (weeks?!?  :o) it will all be resolved to your satisfaction. And once behind you, you can really start to enjoy your new toy!

Hoping for a very satisfactory resolution to the problem.
Kim

Offline Admiral_dk

  • Full Member
  • ****
  • Posts: 1365
  • S°ften - Denmark
Re: Anycubic 4Max Pro
« Reply #16 on: August 04, 2019, 09:07:24 PM »
Oh man - that is bad service  :(

My experience with the Chinese professional companies is good  :ThumbsUp:

BUT - the same can absolutely NOT be said for the semi pro companies that you find on Aliexpress etc. - while some of the products are ok - the service is not service at all and if you give them a less than perfect rating it is NOT posted on the sellers site.....

Offline fumopuc

  • Full Member
  • ****
  • Posts: 2367
  • Munich, Germany, EU
Re: Anycubic 4Max Pro
« Reply #17 on: August 16, 2019, 12:23:07 PM »
I have got post from China today.
Registered mail, content a new display touch screen.


Kind Regards
Achim

Offline gerritv

  • Full Member
  • ****
  • Posts: 543
  • St Catharines, ON
    • Gerrit's Hobbies
Re: Anycubic 4Max Pro
« Reply #18 on: August 16, 2019, 12:30:32 PM »
Just in time for the weekend :-)
Don't confuse activity with progress

Offline b.lindsey

  • Global Moderator
  • Full Member
  • *****
  • Posts: 13595
  • Dallas, NC, USA
    • Workbench-Miniatures
Re: Anycubic 4Max Pro
« Reply #19 on: August 16, 2019, 12:58:31 PM »
Great news Achim, hope that will solve your issues and get your printer up and running.

Bill

Offline fumopuc

  • Full Member
  • ****
  • Posts: 2367
  • Munich, Germany, EU
Re: Anycubic 4Max Pro
« Reply #20 on: August 16, 2019, 01:00:34 PM »
Exactly  :cartwheel:
Kind Regards
Achim

Offline fumopuc

  • Full Member
  • ****
  • Posts: 2367
  • Munich, Germany, EU
Re: Anycubic 4Max Pro
« Reply #21 on: August 18, 2019, 06:25:05 AM »
3D printer Saga next part.
After getting the new display on last Friday, I have save sent a note to China, that I have got it.
One hour later there was a new mail from the friendly Anycubic support in my in box, which says, that it will most likely, that the worker who has sent the display has forgotten to flash it with the firmware. Attached was an explanation how to do it and a ZIP file with the relevant files.
The flashing will be done by a micro sd card, prepared with files from the ZIP folder, which has to be plugged into a slot at the back side of the card board.
So during the usual Saturday shopping tour a quick stop in the local electronic store was made to by a micro SD card with adapter, because I didn`t own one until now. 
Back at home the firmware was copied to the micro sd card, the printer put be back on the bench, the anti static bag unclosed, I have taken the card board out and I have been in a very good mode to reassemble everything.
Unfortunately I get stopped again just in middle of the first action, when I have had  the cable with the socket in my right hand and the display in my left hand to plug it in.
There was nothing to plug it in at the new display card board  :Mad: :cussing:


After putting my first frustration into the bin under the bench, the decision was done to try an unsoldering of the JST XH 6 pin connector from the old card board.
As you can imagine, the attempt was  not really successfully, as shown in the pictures below.
For me it was difficult with my 25 watt discounter soldering iron, to get the heat in the right way to all 6 pins.
I have get it out, but do not want fit this connector into the new display/card board.
So at the late Saturday afternoon another trip was done downtown to another electronic specialist shop in Munich to get this bloody connector.
After putting the part on the desk there, the first answer of the friendly guy at the counter was , "Yes, we have" and he disappeared between the shelves.
A couple of minutes later he come back with a small box and yes 6 pin connectors inside but the straight type and not the 90░ bend pin version.
So I have spent EUR 2,60 for an order of 5 pieces and they will be send next week by post to my home.
This morning I have found the connector also at an ebay shop and I have spent another EUR 2,50 to be sure that I will get something next week.


So my wish to get an plug&play 3 D printer is more and more changing into an IT soft and hard ware training course for newbies.
Kind Regards
Achim

Offline vcutajar

  • Full Member
  • ****
  • Posts: 2477
  • Marsascala, MALTA
Re: Anycubic 4Max Pro
« Reply #22 on: August 18, 2019, 09:35:13 AM »
I feel your pain Achim.  This does not look good.  Not very plug-and-play, more like plug-and-repair!


Vince

Offline b.lindsey

  • Global Moderator
  • Full Member
  • *****
  • Posts: 13595
  • Dallas, NC, USA
    • Workbench-Miniatures
Re: Anycubic 4Max Pro
« Reply #23 on: August 18, 2019, 01:06:46 PM »
Your patience is exceptional Achim. I just hope it will pay off for you in the end!! :praise2:

Bill

Offline DICKEYBIRD

  • Full Member
  • ****
  • Posts: 38
Re: Anycubic 4Max Pro
« Reply #24 on: August 18, 2019, 04:39:15 PM »
Wow, that's terrible Achim. :(  A complete opposite of my friend's Kossel Delta Linear plus experience.  Of course that one is a kit that requires careful assembly.  All the packets of parts he showed me were complete & very well thought out with very good instructions.  However, he is an Astrophysicist with a PhD in computer science so I guess any electronic kit is child's play to him. ::)   

Looks like they are far better manufacturers of kits than ready-to-use products.  Is the one you bought a product that was recently introduced?  Maybe you're an unfortunate part of their early-days teething problems.
"Accuracy is the sum total of your compensating mistakes."

"The thing I hate about an argument is that it always interrupts a discussion." G. K. Chesterton

Offline cnr6400

  • Full Member
  • ****
  • Posts: 343
Re: Anycubic 4Max Pro
« Reply #25 on: August 18, 2019, 07:55:06 PM »
When I bought my Creality Ender-3 printer I had my fingers crossed that the electronics would work OK and that all the mechanical bits would be in the box and fit. Lots of people had given it good reviews on Youtube but until it is in your hands you can't be sure. I was happy to find that the unit assembled and worked great right out of the box. Electronics have been just fine. It's a terrific machine at a great price. :ThumbsUp: :ThumbsUp: :ThumbsUp:

I would not be so patient if PCB's were missing connectors and the firm wasn't sure if the replacement parts had firmware or not.  :cussing: Does not inspire confidence. I hope they get you working replacements fast, ie by courier, to make it right with you. If not, get a refund, and have a look at the Creality machines. They have the Ender models, but also a new model is out, the Sovol. It has a direct drive extruder and the bed and extruder have capability of much higher temps than previous machines, so you can print elastomers, PC, etc as well as PLA and ABS or PETG. Price is still very low.

Good luck.

Offline Admiral_dk

  • Full Member
  • ****
  • Posts: 1365
  • S°ften - Denmark
Re: Anycubic 4Max Pro
« Reply #26 on: August 18, 2019, 09:25:26 PM »
We do have professional un-soldering equipment at work and even with that, I would not have attempted to unsolder the connector in one go ...!... or should I say, that my priority is always not to harm the PCB if it is intact. So I usually take a fine cutter and cut the difficult part into smaller bits, so i can un-solder one pin at a time. Since you had the opposite problem I would have used a saw or mill on the PCB, so there only is a small piece of PCB on each pin.

We have professional 80W soldering irons and even those will have a problem with your connector. I often use the soldering iron on one side of the PCB while heating the other side with the un-soldering iron and when the solder flows - pull the trigger and hopefully remove all solder in that joint.

I hope that you get out on top of this one soon - best wishes

Per

Offline fumopuc

  • Full Member
  • ****
  • Posts: 2367
  • Munich, Germany, EU
Re: Anycubic 4Max Pro
« Reply #27 on: August 19, 2019, 02:27:51 PM »
Latest news from China this morning, they do apologize and a new display will be shipped today.
Tracking number will be available soon.
So I have the following irons in the fire now:
6 Pin 90░ JST XH connector from a German ebay supplier shipped yesterday by post.
6 Pin 90░ JST XH connector, ordered by Conrad Electronics last Friday, should in my home during this week.
One new PCB/display without the above mentioned connector on the bench.
One new PCB/display, likely in the same condition as the above, ordered on top by myself at AliExpress from a general electronics seller (2968 available), probably firmware and JST xh connector missing.
One new PCB/display, original spare part prepared from Anycubic, hopefully sent today.


So far the reality compared with my plug&play wish when starting this project some weeks ago.


Last but not least, I would like to mention, that I have get always a quick response from them and always with a concrete idea what to do next.
So they really try hard to offer a good customer after sales service, but unfortunately in this case fully under the influence of  "Murphy's Law".
Kind Regards
Achim

Offline Admiral_dk

  • Full Member
  • ****
  • Posts: 1365
  • S°ften - Denmark
Re: Anycubic 4Max Pro
« Reply #28 on: August 19, 2019, 08:26:04 PM »
OK it sounds like you should end up with a working 3D printer - just a little later than anticipated  :ThumbsUp:

Quote
but unfortunately in this case fully under the influence of  "Murphy's Law".

Yeah well, as they say ; "Sh!t happens" - been there more times than I like to think about, both professionally and privately  :embarassed: and not always avoidable too ....

Offline fumopuc

  • Full Member
  • ****
  • Posts: 2367
  • Munich, Germany, EU
Re: Anycubic 4Max Pro
« Reply #29 on: August 22, 2019, 06:36:05 PM »
Hi everybody,
after getting the right connectors, heating up my 25 Watt discounter soldering iron and doing a basic learning course "how to reduce the a partition of a micro SD card proper" we do have some success now.
Another Pandoras box is open now and we do have the first 3D prints.
Right side a G-Code, getting from somebody else, made for this printer.
Left side my own first attempt to configure a print with Cura.


« Last Edit: August 22, 2019, 08:35:52 PM by fumopuc »
Kind Regards
Achim