If You Are Willing

[Tennessee Whiskey]

I am a little pissed right now, so, y'all just bear with me. If anyone is thinking about a new machine purchase, think long and hard about Grizzly. I have reccomended their machines in the past, but, no more. If you are into rebuilding a brand new machine and are okay with waiting a week or two or more,  for the parts to do it with, then by all means, order up. They have been super courteous on the phone, yet, I still await parts to rebuild my brand new $6k surface grinder. I bought the SOB and didn't know I was going to have to learn how to troubleshoot and rebuild it. I'm used to minor adjustments and tightening of various nuts and bolts that Wong Fong Fooy left loose, but, this sh$t is piss poor. If anyone from the good old Grizzy home office is looking in: "Tighten Yo Ass Up". Yes, I'm on a rant, but, I just want all my pals here to know that they can provide a machine, but, if it don't work, get ready to learn how to rebuild it, they are more than happy to provide the parts to work with. Hell, even Sears could send a service tech out. If anyone here can pass this on to papa Grizz feel free too. We gotta little clout here, y'all help me out.

Whiskey

[Jo]

I feel for you big E, it is one of those things that puts me off buying this, far too cheap, Eastern stuff  .

The better of our suppliers do in country quality inspections of every item before they agree to buy it as the original manufacturers don't know the meaning. I know that the same better UK suppliers would have had one of their technicians out doing the work that you are being asked to do as it was their fault that they ever accepted the machine in the first place 

Do you not have a sales of goods act on your side of the pond? Clearly it is not fit for purpose and you should get a full refund.

Jo

[philjoe5]

Eric,
FWIW I sent a link to this thread and an email to Grizzly.  I've bought 4 machines from them in the past so I'm what you call a "valued" customer.  Perhaps my fuel to the fire will help, but it probably can't hurt.

With your story and some others about their South Bend line the Grizzly name is getting bashed around a bit and it would be in their interest to tell their side of these stories.

Cheers,
Phil

[steamer]

Eric,
FWIW I sent a link to this thread and an email to Grizzly.  I've bought 4 machines from them in the past so I'm what you call a "valued" customer.  Perhaps my fuel to the fire will help, but it probably can't hurt.

With your story and some others about their South Bend line the Grizzly name is getting bashed around a bit and it would be in their interest to tell their side of these stories.

Cheers,
Phil

Amen to that!.....I'm a member over at Practical machinist also.    Stand up and take care of your customers Papa.

If a person spends $6K on a item....ANY item, they should get some service to go with it!....if you don't want to deal with field service, either make sure the stuff works from the factory, or ...run it off at your facility first!     $6K is no joke!

[Tennessee Whiskey]

You know Jo, I guess it depends on how much you are willing to spend to have a pro represent you ( one reason our universities turn out 4-5 attorneys to one engineer) What is sad is that the machine is quite well built and should have had no problems maintaining a good level of accuracy, kinda like you producing a part to print and having Don1966 producing the same part, just make sure it works, no matter where you're at . I am able to purchase any grinder of this size that I could have wanted, cost not being a factor,  but, that's just throwing silly money away. If they are going to sell it, just make damn sure the thing works, I don't care if it's made in The land of Marv, out in Hollywierd.

E

I was ranting Phil, but, thanks. I keep telling them that I'm trying to be as nice as they are. I also have bought a mill, a lathe, the grinder, and a bunch of other stuff from them. I will give them one good note; they sure do know how to act good on the phone. Just thinking, had this of happened when Kim and Stan were looking to buy their lathes, what could I have done

Dave I was still bitching, pass it on over there, I lurk there and have seen PapaGrizz respond

[steamer]

Oh and Papa... you can tell me you don't want to do this....but don't tell me you can't do this.    Verifying quality of your product before it ships is YOUR responsibility, not your customers.

I've worked for Milacron, and Moore tool, I've designed more machines than this...it's doable....make it happen!

Dave

[fcheslop]

Sorry to see you are having problems with the new machine
Iv never had any luck with products from who flung dung land either machinery or catering machinery
Good luck and I hope the supplier comes up trumps

[Tennessee Whiskey]

After getting my blood pressure up, they tell me that they THINK a new spindle assembly is being sent out overnight shipping, we will see.

Cletus

[Kim]

Whiskey, I've been following along with your sad story and am so sorry you're having these problems.  I was thinking about that too - what if this'd happened when i bought my Griz?  So far, I've had a good experience with the lathe.  They even sent me a replacement for a part that broke as I was taking it out out of the crate.  They have been very good about that.

But if the problem was bigger, like what you're facing, it just seems too much - this is something they should have caught before the shipped it to you.  I hope they can make your machine work.  And quickly!  I would hate to see Grizzly sliding into having a bad name. (worse name?)  I was even looking at getting one of their mills someday.... Guess we'll see...

Best of luck to you Eric,  I'm pulling for you!
Kim

[Maryak]

Yo Eric,

What a right royal pain in the posterior.............I feel your pain! We have a company herein Oz who are, to all intents and purposes, Grizzlies equivalent. I hope they are reading this sorry tale. In fact all in country distributors need to realise there is more to it than shipping these items in.............slapping on a pretty hefty margin............then shipping it out to the unsuspecting customer. The margins they slap on, ( in Oz at least), more than justify some after sales service under warranty.

As for the polite and courteous responses...............Bullsh$t is Bullsh$t even when spoken with an erudite Oxford accent!

Best Regards
Bob

[steamer]

Bob,

I sent an email on Eric's behalf to Grizzly.

I expect that they will make it right.   They had better.

Dave

[Maryak]

Bob,

I sent an email on Eric's behalf to Grizzly.

Dave

Good one Dave 

Not much can be done from this side of the pond but the efforts of my US colleagues and friends have not gone unnoticed and hopefully will bear fruit internationally.

Best Regards
Bob

[tel]

Wot Bob sed! We pack no clout with 'em from this far away but are with you in spirit buddy. Just let me know if you want a couple of gents in dark suits to pay 'em a visit!

[FLG]

Thank for sharing your experience with Grizzly. I'm very sorry for your situation, customer service or replacement parts can't wash out the frustration (also you have to replace the pieces and assemblies yourself, not even a tech).

Although something good can be saved for this bad situation, people that are looking to buy new machinery will be more aware now about Grizzly machine quality, and how they respond in case of trouble.

I hope that all get good for you and your surface grinder, the best of luck!

Saludos

[sshire]

I figured that, if I sent an email to Grizzly, Mr. Balolia,  the president would never see it.
For the first time in don't know how long, I sent an actual letter to him at the mother ship in WA.
Had to look around to find an envelope and stamps, but it's sitting in the mailbox waiting to be picked up tomorrow.
Stay tuned.