I believe that in the German auto industry, nothing is repaired in the US. Everything is removed as a unit and replaced, while the problem unit is shipped back to Germany for repair and appropriate execution of the offending original assembler.
Touches a small point with me. Had a couple of Beetles, a Rabbit, and now a Passat. (Well...T has the Passat.)
Burns me that they seem to have gone the way of other car manufacturers...
Gotta spend $1000 in labor just to remove/replace a bunch of stuff just to get at the offending $5 part.
The answer we got was...they never expected that part to go bad.
Are you kidding? If you never heard of Murphy...you're not an engineer or a technician.
No matter how low the risk is...it happens. And too often people think...oh...it'll only affect 0.1% of the sales.
0.1% of 1million is 1000 upset customers. (1000? Is that right?)
All numbers are for illustrative purposes only and entirely made up.
Rant...such as it is...is probably over.